Privacy Policy
Last updated: April 2, 2026
At Hilm Books (ABN: 25 540 847 921), we are committed to protecting your privacy and ensuring your personal information is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, and share your information when you visit our website or make a purchase from us.
1. Information We Collect
When you visit Hilm Books, we may collect the following types of information:
- Personal Information: When you make a purchase or attempt to make a purchase, we collect necessary details such as your name, billing address, shipping address, email address, and phone number.
- Payment Information: We collect payment details to process your orders. (Note: We use secure third-party payment processors and do not store your full credit card information on our servers).
- Device Information: We automatically collect certain information about your device, including your IP address, browser type, time zone, and some of the cookies installed on your device, to help our website function properly and improve your experience.
2. How We Use Your Information
We use the information we collect primarily to fulfill any orders placed through Hilm Books. This includes:
- Processing your payment information
- Arranging for shipping and delivery
- Providing you with invoices and/or order confirmations
- Communicating with you regarding your order, inquiries, or customer service requests
- Screening our orders for potential risk or fraud
3. Sharing Your Information (Shipping & Third Parties)
We only share your personal information with third parties when it is necessary to fulfill your order or operate our business:
- Australia Post (AusPost): We use Australia Post for our deliveries. We share your name, shipping address, and phone number/email address with AusPost solely for the purpose of shipping your order and providing you with tracking updates.
- Service Providers: We may share your data with trusted platforms that power our online store, payment gateways, and analytics tools to help us understand how our customers use the site.
- Legal Compliance: We may also share your personal information to comply with applicable laws and regulations, respond to a subpoena, search warrant, or other lawful request for information we receive, or to otherwise protect our rights.
4. Data Security & Retention
When you place an order through Hilm Books, we will maintain your Order Information for our records unless and until you ask us to delete this information. We implement standard security measures to protect your personal data from unauthorized access, alteration, or disclosure.
5. Your Rights
If you are a resident of Australia (or other applicable jurisdictions), you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the information below.
6. Changes to This Policy
We may update this privacy policy from time to time in order to reflect changes to our practices or for other operational, legal, or regulatory reasons.
7. Contact Us
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us:
Instagram: @hilmbooks
Email: info@hilmbooks.com
Phone / WhatsApp: +61 426 499 128
WhatsApp Community: Hilm Books | مكتبة الحلم
